OSP Complaint Process

I have a complaint or concern about OSP... what are my options?

Contact the PCFC

The Patient Client Family Council are available for support by calling 705-549-3181 and requesting ext. 2181 (to speak to Helen)

Speak to OSP Program Managers

Jessie Daniel 705-549-3181 ext. 2894 or Melissa Moreau ext. 2021 Or contact the Manager of the location where you receive treatment.

Provide Feedback

Provide feedback on your experience with OSP via our contact form.

Contact Us
Request a Change of Therapist

The option to change clinician may be available.

See "Requesting a New Therapist"
Concern Regarding an OSP Service

Speak to an OSP clinician. Alternate services may be available based on client preference.

Concern Regarding OSP Clinician

Whenever possible, clients are encouraged to communicate concerns to the clinician via phone, email or at next appointment.

Contact Professional College

If ethical concerns with care exist, clients can contact their therapist’s professional college - speak to the clinician or their Manager for contact information

Escalate Your Concern

If you wish to escalate your concern/complaint contact Jeannie Borg (Director of OSP and System innovation) at: 705-333-3450



Requesting a New Therapist

Clients may request a new therapist if:

  • Client/therapist relationship not a good fit
  • Several requests to change therapists have not been made previously
  • Request to change is not related to discrimination toward therapist